Table of Contents

Introduction

Because your privacy is important to us, all Web sites owned by AJP Services, including MetroText Document Services, operate according to the following Privacy Policy, which forms part of our Terms and Conditions available at http://www.ajp-services.net/terms.html. The purpose of this privacy policy is to provide details on how we will use your personal information.

AJP will keep you informed about what we do with your personal information by keeping this privacy policy up to date. If we make material changes to this policy, a prominent notice will be posted on our Web site.

Privacy Statement

AJP Services ("AJP") is committed to protecting your privacy in every aspect possible. When you view our Web site or purchase our services, your information will not be resold to third parties. To the extent that AJP collects any information from its visitors and users, whether that information is personally identifying or not, AJP uses such information only for its own purposes related to providing our services and conducting our business. Such information is not knowingly provided to any third parties except as explicitly disclosed herein.

Visiting Our Web Sites

AJP makes no effort to identify public users of our Web site. No identifying data is disclosed to any third party for any purpose. Data that we collect is used only for server administration and Web behavior research.

As is typical industry practice, we gather certain information automatically and store it in log files on our servers. We log HTTP (the protocol used to transfer hypertext requests and information between servers and browsers) requests to our servers. This means that we store the originating IP address (e.g. 1.2.3.4) of a user agent requesting a URI (i.e. Web page address). We also store the Referer and User-Agent information accompanied with an HTTP request. We do not log the specific identity of visitors. We occasionally analyze the log files to determine which files are most requested and the previous site which prompted the request (i.e. "Referer"). Our logging is entirely passive; we do not use active technologies such as cookies or tracking software to maintain any information on our users.

Logged information is kept indefinitely as administrative and research material; it is not disclosed outside of AJP Services site personnel. Aggregate (completely non-identifying) statistics generated from these logs may be reported as part of research results. Such information is used to better understand how visitors navigate through our Sites, to enhance your experience while using our Site, and to make the materials as valuable to visitors as possible. We do not link this information to personally identifiable information.

When You Contact Us

Your personal information, including the contact details you provide, is used for the purpose of responding to any email, Web site, or postal query.

If your inquiry is about an order you have already placed, your inquiry will be correlated with information regarding that order.

Information regarding your query and our response may be retained to assist in fulfilling future orders; For example, when you ask us for a quote or to create a customized service for you, or for answering further queries from you we may refer to this data.

Information regarding your query and our response may be used to monitor or improve our customer service procedures. Email interactions are guided by general net-etiquette conventions and AJP does not send unsolicited Email or Spam.

AJP does not allow spamming in association with our Site, brands, or services. If you have received spam advertising AJP products or services, please report it immediately to abuse@ajp-services.net. Forward the entire message with all headers intact.

Placing an Order with Us

When you place an order for services, we ask for:

This information is used to fulfill your order and to contact you as necessary to clarify your instruction, process or collect payment or otherwise complete your order.

We use an outside electronic payment service provider to bill you for goods and services. When you pay via PayPal, our electronic payment service provider, we provide information as required by the PayPal system, including your order number and the amount and currency of payment required. Electronic payment services such as PayPal may monitor financial activity for legal reasons or to ensure compliance with their terms of service to you or to us. Therefore we may occasionally provide additional details regarding your order or transaction for these purposes upon request. Your and our interactions with PayPal are governed by the PayPal Privacy Policy.

Information on orders received is retained after the order is completed for legal purposes, including tax, audit, and company records, and may also be used for customer service and order fulfillment purposes.

Security

The security of your personal information is important to AJP. AJP takes appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of all data in our possession, including your personal data.

No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use the highest possible standards to protect your personal information, we cannot guarantee its absolute security.

If you have any questions or concerns about security on our Web site, you can contact security@ajp-services.net

Marketing Data

We may use information collected and provided to us by our online advertiser to track the success of our advertising campaigns. This information is aggregated and therefore does not contain any personally identifying information.

Customer Feedback

Your feedback is valuable to us. We enjoy knowing when we've done well, and appreciate knowing when we can do better. Feedback you provide will be correlated with information regarding the order the feedback relates to, and we may contact you to respond to the feedback you provide.

You may choose to permit us to publish feedback you provide as references to future customers, or on our Web site. If you permit us to do this, we will only use the first name or pseudonym you provide, and will remove any other personally identifying information.

We do not share personal information with any third parties except as disclosed in this policy. We may be required to disclose any personal information we hold as a result of a legitimate legal request or warrant, or for other reasons required or allowed by applicable laws. If we believe that a crime or other illegal act, including, but not limited to financial fraud, has taken place or is about to take place, we may voluntarily disclose relevant personal information to the police, courts, or other appropriate authorities.

Agents, Successors and Assigns

AJP Services may from time to time employ the services of contractors or agents. If said contractors or agents require access to personal information held by AJP Services to perform their duties, they will be bound by a non-disclosure agreement and required to adhere to this privacy policy.

AJP restricts access to your personally identifying information to our employees and agents who need to know that information in order to operate, develop or improve our services or business.

Should AJP Services be purchased by, sell as substantial part of its business operations to, or merge with, another company, personal information we hold may form part of the business records which are transferred to the new owner. This privacy policy, or an equivalent policy, will become binding upon the new owner.

Recourse and Dispute Resolution

Any personal information you provide to AJP Services is regulated by the laws of the United States of America and the State of Connecticut. You have the right to know what personal information AJP Services holds about you, and to request correction of any errors or omissions therein. In the event of any issue arising under this policy, or for questions or concerns regarding any of our policies or terms of use, you may contact our Policy Department at policy@ajp-services.net. Please see our Dispute Resolution Policy for full information.

Contact Information

Thank you for reviewing our Privacy Policy. If you have any questions or concerns regarding this, or any of our other policies, please contact us via Email or using one of the methods below:

AJP Services
22 Elmwood Avenue, Suite 2
Waterbury, CT 06710
United States of America

http://www.ajp-services.net/contact.html